My most recent job involves product facilitation/training on auto insurance.
My technical expertise revolves around MS Excel, Google Sheets, and Google Data Studio, which allowed me to create databases from scratch, extract the data, and convert them into readable information which suits every user (agent, QA, trainer, team leader, manager, and client).
Experience: 5 - 10 years
I've worked or companies that didn't have any databases for their QA team. My experience involved creating their QA processes, QA forms, and maintaining the master file for the company to be able to review the QA performance of each team and team members on a daily, weekly, monthly, and/or yearly basis. This work also involve creating charts for the client, team leads, and managers for easy analysis.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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