Social Media Manager | General Virtual Assistant

Social Media Manager (January 2021-January 2024) • In charge of content creation, and publication across various social media platforms, such as Facebook, Twitter, Instagram, and LinkedIn. • Responsibilities also encompass audience growth, brand exposure enhancement, and revenue generation. • Tasks include editing photos and videos for content creation, conducting manual outreach to potential clients, and performing copywriting, graphic design, and video editing. • Implemented personalized strategies aligned with clients' offers, branding, and target market through LinkedIn, email, and content initiatives. Conducted thorough prospect profiling and pre-qualification for qualified and warm leads. • Proficient in delivering comprehensive virtual assistant services, including administrative tasks, data entry, scheduling, email management, and document preparation. • Skilled in internet research, social media account management, and digital file organization. Known for maintaining confidentiality, prioritizing tasks, and consistently delivering high-quality results within deadlines.

Customer Service Representative & Technical Support Specialist (July 2018 – December 2020) • Provided prompt and courteous assistance to customers via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring overall satisfaction. • Effectively managed customer accounts, processed orders, and facilitated returns and exchanges, adhering to company policies and procedures. • Providing technical assistance to customers via phone, chat, or email. • Troubleshooting and resolving issues related to internet, TV, phone, and other services. • Assisting customers with setting up and configuring their devices and services.