Operations Manager in call center, specializing in the telecommunications sector

With over a decade of dedicated service in the customer service industry, I bring a wealth of experience and expertise to my current role as Operations Manager in a telecommunications-focused call center. My extensive background has equipped me with the skills to excel in managing teams, optimizing operations, and ensuring exceptional customer experiences in the dynamic world of telecom services.

With over decade of dedicated service in the customer service industry, I bring a wealth of experience and expertise to my current role as an Operations Manager in a telecommunications-focused call center. My extensive background has equipped me with the skills to excel in managing teams, optimizing operations, and ensuring exceptional customer experiences in the dynamic world of telecom services.

I excel in various responsibilities that encompass team management, client satisfaction, and data management. My expertise extends to overseeing a team of professionals, guaranteeing exceptional client experiences, and sending meticulously maintained reports. I am also proficient in data entry, where I meticulously record performance metrics and provide valuable coaching to enhance employee progress tracking. My commitment to precision and efficiency in data entry complements my broader managerial skills, making me a well-rounded asset in ensuring operational excellence.