BPO & VIRTUAL ASSISTANT

Resident Support Specialist (Full time) Poplar Homes (Property Management) - 2022 | 2024 Combination with part time job with the same client – 2024 |2025 • Coordinated maintenance schedules and followed through on resolution. • Process moves in/out. • Process pet addendums • Managed property finances including reviewing invoices, processing vendor payments, handling CAM reconciliations, and entering annual budgets using tools like HubSpot and Salesforce. • Maintained and updated lease records, prepared lease abstracts, tracked tenant clauses, and assisted with rent collections and payment notices. • Oversaw daily property operations such as monitoring utilities, managing certificates of insurance, coordinating maintenance and vendor services, and preparing monthly performance reports. • Assisted with marketing efforts by providing property information to prospects, processing lease applications, and posting listings on various online platforms. • Ensured building safety and compliance by scheduling annual inspections, tracking fire and safety equipment certifications, and maintaining detailed compliance reports.

VXI GLOBAL 
AT&T MOBILITY TECHNICAL SUPPORT January 2019 - Feb 2021 We help customer with Cellphones issue , Sim card , Refund , Warranty exchange , Billing , Smart Watch , Bluetooth ,Postpaid subscriptions , Checking under maintenance cell towers. Task : * Assisting customer with billing issue * Fix iPhone Cellphones * Assisting customer with fraud issue or receiving scam text messages * Troubleshooting Internet problems * Remote customers phone * Change IMEI number * Change Plan * Reporting if there's a on going issue with Internet * Refund * Warranty Replacement * Sim card changing * Activate new Sim card * Offer great Mobile Data * Activate Routers * Activate Cell boosters * Sending Technicians for a people with Disabilities

Legal services Intake Specialist (Full time) Willens Injury Law Firm – 2024 | 2025 • Handled inbound calls and performed client intake for personal injury cases. • Sent follow-up communication via email and text with clear instructions. • Reviewed and documented dispatch details accurately. • Interview Via call for gaming addiction and Injury cases.

Roofing Industry Executive Assistant (Part time) Seirra Roofing EA task • Coordinated roofing inspections, estimates, project timelines, and crew assignments • Prepared proposals, estimates, invoices, reports, and job-related documentation • Maintained organized records including contracts, permits, warranties, and client files • Communicated with clients regarding updates, approvals, scheduling, and inquiries • Maintained CRM and updated job orders, leads, and customer records. • Supported recruitment, onboarding, and compliance documentation for field staff.

Cold Caller / Appointment Setter (Part-Time) SPLACE – Solar Energy Campaign | 2023 – 2025 Conducted outbound calls and booked solar consultation appointments Updated CRM systems and tracked lead conversion

Client Acquisition Officer / Data Entry Specialist (Part time) Alamano Management & Consultancy, Inc. (Law Office) - 2025 • Generated leads and onboarded clients for legal services. • Maintained organized and accurate records of case details.

Business Development Manager / Lead Generator (Part-Time) Hirey App | 2022 – 2023 Promoted insurance plans through outbound B2B campaigns Qualified leads and scheduled consultations Conducted client meetings via Zoom and Google Meet

VXI GLOBAL MICROSOFT TECHNICAL SUPPORT Windows & Office March 2021 - Jan 2023 We help customer with Microsoft Office applications such as Word,Outlook,Excel,Power point,OneNote, etc. both on their subscription and technical issues, we also troubleshot Windows 10 to 11 operating system. Task : * Troubleshoot Windows problems (Software, apps , Games) * Troubleshoot MS OFFICE Issue (Outlook , Excel , Onenote , Power point Presentation , MS Word) * Troubleshoot Mac Office Apps Issue 
AWARDS FROM VXI Got multiple awards and posted my face in the hall of fame in VXI. Skills * Hard working * Great communication skills * Good attitude * Friendly * Active listening skills * Optimisitc * Computer literate * Flexible on time * Brave Heart