Overview
Looking for full-time work (8 hours/day)
at $19.98/hour ($3,516.48/month)
Bachelors degree
Last Active
May 3rd, 2024 (7 days ago)
Member Since
September 4th, 2023
Profile Description
Major contributor in the redesign and implementation of both Customer and Employee Journeys with the objectives of improving Advocacy, Retention, Growth, and reduction of Effort both on customer’s and employee’s end.
Collaboratively gained the buy-in of Sales and Implementation in shifting tech team from transactional to proactive support (Team of Experts).
Drove the reduction of inbound call volume through proactive support and helped the Sales team in reducing churn that translated to increase in Net Retention.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Other Skills
Accounting » Financial Accounting
Experience: Less than 6 months
Project Management
Experience: Less than 6 months
Coaching » Success
Experience: 5 - 10 years
Customer Support » SaaS
Experience: Less than 6 months
Basic Information
- Age
- 53
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Carmona, Cavite
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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Small Shop Dreams to Amazon Realities: Hershe’s Story
Hershe Fe Saloma is a rockstar Online Filipino Specialist Santo Tomas City, Batangas! She's a content maestro -- creating courses, emails, scripts, and more.
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