Medical Virtual Assistant/Executive -General - Admin Assistant /Data Entry

Overview

Looking for full-time work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Associates degree

Last Active

June 29th, 2026 (20 days ago)

Member Since

September 4th, 2023

Profile Description

Hi, I'm Syrine Abais.

I am an experienced Medical Virtual Assistant, Executive Virtual Assistant, Records Retrieval Specialist, and Customer Service Professional with more than 15 years of experience supporting healthcare providers, legal teams, executives, and customers. Throughout my career, I have built a strong reputation for being reliable, organized, detail-oriented, and committed to delivering excellent results.

My most recent role was as a Medical Virtual Assistant and Receptionist, where I managed patient referrals, scheduled appointments, coordinated with physicians, specialists, pharmacies, and clinics, and ensured accurate patient information was maintained in the EMR system. I handled inbound and outbound patient calls, followed up on referrals, laboratory requests, imaging requests, and specialist consultations while maintaining patient confidentiality and HIPAA compliance.

Before that, I worked as a Records Retrieval Specialist supporting Morgan & Morgan and other U.S. personal injury and workers' compensation law firms. I was responsible for obtaining medical and billing records, processing HIPAA authorizations, communicating with healthcare providers, attorneys, and patients, resolving rejected requests, and ensuring timely delivery of records. This role strengthened my attention to detail, communication skills, and ability to manage multiple priorities in a fast-paced environment.

I also spent several years with Concentrix, where I progressed from Customer Service Representative to Subject Matter Expert and eventually Team Supervisor. In these roles, I coached and developed teams, managed escalations, monitored performance metrics, conducted training sessions, improved customer satisfaction scores, and supported daily operations. This experience gave me a strong foundation in leadership, client relations, problem-solving, and operational management.

My skills include:

• Medical Virtual Assistance
• Executive Virtual Assistance
• Patient Scheduling and Appointment Management
• Referral Coordination and Follow-Ups
• Medical Records Retrieval
• HIPAA Compliance
• Insurance Verification
• Calendar Management
• Email Management
• Data Entry and Documentation
• Customer Service and Client Support
• Team Leadership and Coaching
• CRM and EMR Management
• Administrative Support
• Report Preparation and Data Tracking
• Inbound and Outbound Calling
• Chat and Email Support
• Sales Support and Customer Retention
• Task and Project Coordination

I am experienced with the following tools and platforms:

Healthcare & Records Management:
• Accuro EMR
• Ocean
• iCare
• Datavant / Sharecare
• SMART Request
• ChartSwap
• Litify CRM

Communication & Collaboration:
• Slack
• Zoom
• Microsoft Teams
• Google Workspace
• Microsoft Outlook

Productivity & Documentation:
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Foxit PDF
• DocuSign
• Canva
• Notepad

Business & Operations:
• Citrix
• Workday
• Verint
• Power BI
• eStart

What sets me apart is my ability to combine healthcare administration expertise, strong customer service skills, leadership experience, and attention to detail. I am comfortable working independently, learning new systems quickly, handling confidential information, and building positive relationships with clients, patients, and tea ---------- mbers.

If you're looking for someone who can take ownership of tasks, communicate professionally, stay organized, and provide dependable support to help your business run smoothly, I would love the opportunity to work with you.

Let's connect and discuss how I can support your team.