Ecommerce Email Customer Support VA | Order Tracking | Gmail & Google Sheets

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

High school diploma

Last Active

July 1st, 2026 (7 days ago)

Member Since

September 1st, 2023

Profile Description

I help eCommerce businesses manage customer emails, product inquiries, order concerns, delivery issues, and support records so customers receive clear and timely replies.

I have hands-on experience as an Ecommerce Email Customer Support VA for Zera and Zenura under Soled LLC. I handle customer emails through Gmail, answer product questions, support delivery concerns, update customer support records in Google Sheets, and coordinate with remote tea ---------- mbers through Slack. I have also handled up to 400 customer emails per day during high-volume support periods.

I can help with email customer support, inbox management, order tracking, delivery concern follow-ups, refund and cancellation request support, data entry, customer inquiry tracking, and daily support updates.

My tools include Gmail, Google Sheets, Google Drive, Google Docs, Slack, Zoom, Canva, CapCut, ChatGPT, and Claude. I also have experience as an Online English Teacher for Weblio, AirClass, and private students, where I taught 10 to 15 students per day and developed strong communication, patience, and client-facing skills.

I am available for part-time or full-time remote work and can work with US EST, PST, UK GMT, and AU AEST time zones. I am looking for a long-term role where I can grow with one company, support daily operations consistently, and become a reliable part of the team.

I work from a quiet home office with PLDT Fiber internet, backup mobile data, UPS, power bank, MacBook Air M2, Jabra headset, and built-in Mac camera.

If you need a reliable eCommerce VA who can help manage customer emails, order concerns, delivery follow-ups, and support records, I would be happy to support your team.