Customer service

* L4 customer care specialist in a Financial account, avoiding escalations from the client, hearing their concern giving empathy and providing best solutions in their concern.

Checking Verification of benefits of the patient before they see the Specialist by checking in Insurance portals if in the event benefits is not available. I'll be doing outbound call and speak with Insurance representative. Input the details in our Salesforce and Amd.

English Customer Support for 9 years. * 2 yrs (Retail Account for Fingerhut) - Processing Credit Application. - Inbound Calls-Placing Order over the phone and thru Catalog (Back office). - Ramp Trainer for 6 months. * 6yrs Financial Account (President's Choice MasterCard Canada) - Billing inquiry. - Interest Adjustment. -Processing Lost or Stolen Card. - Card Replacement. - Walking thru Client for Online Banking (Trouble shooting, Username and Password Reset. -Processing Credit Limit Increase. - Adding Travel Advisory. - De escalating customer as a Level 4 agent by providing best resolution and giving Pc Optimum points for the inconvenience. * 6mos for 118118 Money (Collections Acct) - Credit Application. - Billing Inquiry. - Interest Adjustment. - Credit limit increase /decrease. - Lost and stolen process. - Collecting Payment. - Processing Repayment Plan. - Offering Breathing Space. * 1yr and 7 months (Healthcare Account) - Verification of Benefits thru Portals( Cigna, Optum,Availity, MHN and UMR portal) - Making sure name in Insurance Card and Salesforce match the same as per HIPAA compliance. - Making Outbound Calls to Insurance representatives if benefits is not available thru portal. - Adding benefits in Salesforce and AMD portal.