Social Media Manager | GoHighLevel (GHL) Specialist | Virtual Assistant | CRM Ma

Managed social media pages by responding to messages and comments, scheduling content, assisting with basic analytics, and maintaining brand voice and engagement.

Provided chat, email, and voice support for international clients. Skilled in handling high-volume inquiries, resolving issues efficiently, documenting cases, and ensuring excellent customer experience while meeting KPIs and quality standards.

Provided remote administrative support including customer service, scheduling, data entry, CRM updates, and task coordination.

Used Salesforce to update customer records, log interactions, manage cases, follow workflows, and support customer service and sales operations with accurate data entry.

Accurately entered, updated, and maintained customer and business data across systems while ensuring data quality and confidentiality.

Managed inboxes, responded to customer and internal emails, organized threads, flagged urgent concerns, and ensured timely follow-ups while maintaining professional communication.

Created social media posts, marketing visuals, and basic brand assets using Canva while following brand guidelines.

Handled real-time chat support, resolved customer concerns quickly, and maintained high satisfaction scores in fast-paced environments.

Assisted with lead research, data validation, CRM updates, and initial outreach support for sales teams.

Handled appointment scheduling, calendar management, follow-ups, and confirmations while ensuring accurate client information and smooth coordination.