Virtual Assistant

Orchestrated end-to-end influencer marketing campaigns, aligning with brand objectives and target audience, from influencer research to campaign execution, ensuring brand consistency and authenticity, and optimizing performance through data-driven analysis and strategic outreach.

Orchestrated end-to-end influencer marketing campaigns, aligning with brand objectives and target audience.

Managed influencer outreach strategies, maintained communication with influencers, and oversaw customer service support across social media platforms and email channels, ensuring effective engagement, accurate tracking, and responsive customer interactions.

Provided comprehensive customer support across multiple channels, including social media platforms and email, while managing order processing, refunds, reshipments, returns, and subscription management through various e-commerce platforms and WordPress plugins, ensuring seamless transactions and enhanced customer satisfaction.

Basic to Intermediate knowledge in excels including data entry and analysis using Microsoft Pivots and simple VBA coding.

Used Microsoft powerpoint mainly for communicating reports and data findings to different departments in my previous job.

Handled data entry for tools inventory and manpower management from previous job.

Basic bookkeeping with Quickbooks with acquired certificates from trainings and seminars.

Basic requirement for any professional. Utilized Microsoft Word in every aspect of work in the organization.

Managed subscription cancellations and upgrades using various WordPress plugins (Woocommerce for order refunds, Autoship Cloud for subscription product management), optimizing the subscription experience for customers and increasing retention rates.