Real Estate Transaction Coordinator with Customer Service

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

April 26th, 2024 (6 days ago)

Member Since

August 27th, 2023

Profile Description

I am a family-oriented individual, with a wife and four children, who values quality time and enjoys singing karaoke with loved ones. Recognized as a natural problem solver, I bring a team-oriented and adaptable approach to challenges, fostering trust and collaboration. Drawing from a successful 7-year career in a BPO/call center, I rose from a customer service/technical support representative to an operations supervisor, leading a diverse team with 18 agents to success in pioneering a Mobile Sales Campaign. My transition to the virtual assistant role was motivated by a desire for a competitive salary and achieving a better work-life balance, allowing me to be present for my family. Driven by an insatiable thirst for knowledge, I am committed to staying updated on emerging technologies and innovative ideas esp., in Real Estate Industry.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 1 - 2 years

I handle tenant and seller calls. Point of contact for maintenance and technical concerns

Real Estate » Transaction Coordinating

Experience: 2 - 5 years

Over the past two years, I have had the privilege of working with Keller Williams in Michigan and Philadelphia Realty Exchange, consistently closing 3-5 deals per month. As a Transaction Coordinator, I managed the entire process from accepted offer to closing, collaborating with involved parties and leveraging various software tools such as KW Command, DocuSign, Zipforms, and Dotloop. What sets me apart is my commitment to professionalism and efficiency. I prioritize clear communication and timely resolution of tasks and concerns, ensuring a smooth transaction process for all parties involved. My proficiency in various CRMs, such as Sierra, Brivity CRM, Buildium, and Appfolio, along with my adeptness at conducting CMAs and pulling comps, enables me to streamline and enhance every step of the real estate journey for my clients with the use of Propstream, Brivity CMA, Bright MLS, Stratus and Paragon. Furthermore, my responsibilities extend beyond transaction coordination to include ordering inspections, home warranties, and coordinating appraisal results. On the listing side, I am capable of drafting listing agreements, adding listings to the MLS, and promoting open houses. For buyers, I assist in locating properties that align with their specific criteria and skillfully draft Buyer Agreements and Offers. Additionally, I offer assistance in CRM management and lead management to drive results.

Customer Support » Technical Support

Experience: 5 - 10 years

I worked as an account supervisor for technical support for a US telco company. Before that I already have a strong background with customer service dealing differet concerns.