Customer Service Representative 

I have nearly two years of experience handling customer emails, where I addressed inquiries about their orders, provided detailed updates on order statuses, and ensured timely communication by sharing accurate tracking information.

Reconnecting with customers who left items in their online carts because of price concerns, offering tailored discounts to encourage them to complete their purchase.

With over three years of experience as a dedicated Customer Service and Sales Representative, I have honed my skills in managing diverse customer interactions, including inbound and outbound calls, sales pitches, and email correspondence. My expertise lies in building rapport, addressing customer concerns, and driving revenue through tailored solutions, ensuring exceptional service and measurable results.

I have several months of experience calling business owners and offering services designed to boost their sales by enhancing their online presence, such as optimizing their Google Maps listings to attract more visibility and drive traffic to their websites.

I have a year and a half of experience in customer retention, where I focus on offering the right promotions and alternatives to keep customers happy and loyal.