CUSTOMER SERVICE REPRESENTATIVE

In my diverse professional journey, I've honed my customer handling skills across various roles. As a technical support representative in a call center, I became adept at addressing customer concerns, providing solutions, and ensuring a positive service experience. Transitioning to the role of an office coordinator in an advertising agency, I extended my customer-centric approach to client interactions. From answering phone calls to introducing our company's services, I played a pivotal role in creating a welcoming and informative experience for clients. Further refining my customer service skills, my role as a personal assistant for a small business owner involved handling customer inquiries in a more personalized setting. Whether troubleshooting technical issues, presenting agency services, or managing inquiries for a craft business, my commitment to delivering exceptional customer service has been a consistent thread throughout my professional journey.

Provided technical support for landline services, addressing customer inquiries and resolving issues related to connectivity, call quality, and equipment. Assisted customers in troubleshooting landline devices to ensure seamless connectivity. Utilized company software to document and track customer interactions, ensuring accurate and up-to-date records. Collaborated with cross-functional teams to escalate and resolve complex technical issues beyond the scope of routine troubleshooting.

My journey through changing careers has been a testament to my adaptability and versatility. Transitioning from a role in technical support, where my focus was on troubleshooting and resolving issues, to administrative support in an advertising agency demanded a shift in skills and perspective. In this dynamic environment, I quickly learned the ins and outs of office management, coordinating schedules, and supporting various projects. Embracing change once again, I ventured into the entrepreneurial realm as a personal assistant to a craft business owner. Here, my adaptability proved crucial as I navigated diverse tasks, from managing orders and inventory to providing administrative support for a small business. This career trajectory has not only enriched my skill set but has also instilled in me a profound appreciation for adaptability, allowing me to thrive in different professional landscapes with ease.

I take pride in my knack for clear and concise communication, whether I'm expressing ideas verbally or putting them in writing. I'm a good listener, which helps me truly understand where others are coming from and respond with genuine thoughtfulness and empathy. Whether I'm working with my team, sharing ideas, or navigating tricky conversations, I make sure to be mindful of who I'm talking to and adjust my style accordingly. Plus, I'm always open to feedback because I believe it's a crucial part of getting better.