Virtual Assistant and Former BPO Professional

Overview

Looking for full-time work (8 hours/day)

at $5.76/hour ($1,013.76/month)

Bachelors Science in Computer Science

Last Active

May 2nd, 2024 (yesterday)

Member Since

May 18th, 2016

Profile Description

Hello! I'm Jo Upgrade to see actual info, bringing over 13 years of BPO industry experience, mainly serving US clients. Starting as an IT helpdesk specialist for US pet stores, I climbed to Senior Associate Manager. Transitioning to non-technical roles, I supported retail employees with payroll, HR, and office needs. I managed customer service accounts, handled back-office tasks, and assisted airline customers with bookings.

Beyond BPO, I've freelanced as a researcher and virtual assistant, using tools like MS Office, Google Suite, Canva, Slack, Skype, Zoom, Sales Navigator, LinkedIn, and Upwork. From campaigns to scheduling and email management, I'm versatile.

I'm confident my skills can boost your business. Let's connect and grow together!

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 5 - 10 years

Professional Services » Management Services » Call Center Operations Management

Experience: 5 - 10 years

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

I have been Team Manager for more than 10 years with more than 4 years of experience handling customer care account in BPO industry.

Other Skills

Design » Graphic Design

Experience: 5 - 10 years

Office and Administration

Experience: 5 - 10 years

Office and Administration » Microsoft Excel

Experience: 5 - 10 years