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We used this for customer communication, used this as main application to solve their issues through email and chat.

* Responding to customer inquiries, concerns, or issues via email. * Provide detailed and well-thought-out responses to customer queries. They can take the time to research and gather information if needed. * Escalating and routing the cases to other department once it is technical and out of scope.

* Engage with customers via chat, promptly and professionally addressing their questions, concerns, and requests. * Analyze customer issues and provide effective solutions or guidance to resolve them. * Assist customers with technical issues, troubleshooting problems with products or services, and guiding them through necessary steps. * Customer issues are fully resolved and follow up as needed to ensure customer satisfaction. * Adhere to company guidelines and standards for customer service, including response times, script adherence, and quality of service.

Objective: Detail-oriented accounting professional with a strong foundation in financial management and a recent participant in a QuickBooks Online Class. Seeking opportunities to apply newly acquired QuickBooks skills in a dynamic work environment. My responsibilities include: Recorded daily financial transactions in QuickBooks Online, including sales receipts, invoices, and vendor payments. Reconciled bank and credit card accounts within QuickBooks to ensure accuracy and completeness of financial records. Assisted in the preparation of monthly financial statements and reports by providing accurate data from QuickBooks.

I am currently working in BPO company as a Customer Service Analyst as I am handling Business Accounts in Snapchat in any issues that they have regarding this application. The scope of my work are; 1. Ads Manager - Business Set Up - Advertise and giving best advice for their ads. - Creative - Analyze the data in Manage Ads Table. - Identifying errors encountered in publishing Ads and what are solutions must be done in solving any issues that the advertisers have experienced in their accounts. - Snap Focus - Escalating and routing the issues that the advertiser encountered to other departments. - First touch for advertisers who encountered rejection to their Ads and escalating this to Ad review team once Ads have been proven if these are incorrectly rejected. - Using different tools to identify the issues of the Snapchat. - Audience Targeting, campaign creation ( Instant create or Advance Mode), campaign performance such as underpacing, expand audience size, overpacing and bidding strategies. Handling PAYMENTS and Billing -TAX ID - Payment Methods such as Credit Cards, Line Of Credit, Paypal and Prepay) - Provisional Charges - Troubleshooting Scenarios such as failed charges, coupon and offers, duplicate organization, and deactivated account. PUBLIC PROFILES - Spotlight - Public Profile and Ads - Other types of Profiles - Pixel and Dynamic Ads Advanced (catalogs) like Pixel Diagnostic.