eCommerce, Customer Service, Order Fulfillment, Email Manage

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 23rd, 2024 (2 days ago)

Member Since

May 17th, 2016

Profile Description

I have a degree in Bachelor of Arts in English and have accumulated over 10 years of invaluable experience within the call center industry. Throughout my career, I've honed my skills in various areas, including email response handling, phone and chat support, data entry, article writing/copywriting, Calendar Management, and comprehensive customer service. Additionally, I've gained expertise in credit underwriting and excelled in order processing and fulfillment within eBay and Shopify platforms.My proficiency extends to a range of tools and platforms, including HelpScout, Slack, Asana, Trello, Kustomer, Dropified, ShipStation, Reamaze, Intercom, Hubstaff, Toggl, Time Doctor, Gorgias, and Google Docs. I am a dedicated problem solver, known for my strong work ethic, organizational abilities, optimistic approach, and patient demeanor. I firmly believe that these qualities make me well-equipped to handle any challenges that come my way in this role.

Top Skills

Customer Support

Experience: 5 - 10 years

Responsible for sending emails as part of marketing campaigns or to address customer concerns related to a product or service. This role involves directly responding to customers' inquiries via email and providing information tailored to meet clients' needs, address complaints, or resolve issues in a timely manner.