General and Medical Virtual Assistant

I supervised and was hands-on with the overall operations of the Human Resource Section such as recruitment, employee onboarding, training, compensation and benefits, grievance procedure, and separation/retirement.

1. Email management 2. Maintaining accurate records of client information and insurance policies 3. Pulling up documents from various insurance carriers' websites 4. Providing administrative support to insurance agents/CSRs and clients 5. Assisting with data entry, quotes, reports, and other insurance-related tasks. CRM/SYSTEM : APPLIED EPIC

I have over 4 years of professional experience in office and administration. I worked as a Psychometrician, handling client intake, appointment setting, intake interviews, psychological testing, and report writing. I also worked as a Human Resource Management Officer, supervising the overall HR operations including recruitment, onboarding, performance management, training, compensation/benefits, disciplinary actions, and retirement.

1. Demographics and charge entry 2. Claim submission; submit billing data to appropriate insurance providers 3. Denial Management; process claims and resolve denials to ensure maximum reimbursement 4. Follow up unpaid claims to appropriate parties/payers 5. Analyze EOBs, review remits and payer correspondence, and escalate any identified issues to appropriate areas for review and response to expedite claim resolution 6. Payment Posting 7. Familiar with EHR/EMR systems : PROMPT, DR. CHRONO, OFFICE ALLY, and PRACTICE FUSION