With a career spanning more than six years in the Business Process Outsourcing sector, I have engaged with industry frontrunners and successfully managed accounts across critical domains such as Financial (CSR), Healthcare (claims and benefits), and Telecommunications (CSR/tech). Accumulating expertise throughout my journey, I've honed skills applicable to a wide array of industries. Fueled by motivation, adeptness in relevant technology, a professional outlook, and the ability to multitask, I earned successive promotions as I navigated through different career stages.
Experience: 1 - 2 years
got a chance to be trained for AT&T, COMCAST and TIME WARNER for some time i was a dual agent meaning i can work as csr / tsr at the same time.
Experience: 2 - 5 years
been working as a csr for a long time, handled US and AU based telco company which made my foundation in taking calls and providing excellent customer service really reliable.
Experience: 6 months - 1 year
i was given an opportunity to be part of HUMANA a healthcare provider in the US, im trained to cater provider calls meaning im answering calls from clinics/facilities checking on their patients claims and benefits.
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