Customer Experience Operations Lead/OM Assistant

Overview

Looking for full-time work (9 hours/day)

at $5.33/hour ($1,152.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

August 14th, 2023

Profile Description

Customer Experience Operations Lead/OM Assistant

I’m a results-driven Operations and Team Leader with nearly 5 years of leadership experience, managing multiple lines of business, including gaming, billing, and account support. I specialize in leading teams, improving processes, and delivering outstanding customer experiences.

Beyond leadership, I bring a versatile skill set across customer service, real estate, admin support, sales, and tech-enabled operations—making me adaptable to any fast-paced remote environment.

What I Can Do for You

Operations & Team Leadership
-Manage daily operations, workforce schedules, and performance KPIs
-Lead, coach, and mentor teams -Conduct performance reviews, coaching sessions, and QA audits
-Identify process gaps and implement actionable improvements
-Handle escalations, crises, and client communications professionally

Customer Support & Client Success
-Over 7+ years of combined experience in customer service
-Skilled in handling inquiries via email and chat
-Expertise in de-escalations, root-cause analysis, and issue resolution
-Experience in tech, gaming, automotive, and financial accounts

Virtual Assistant & Administrative Support
-Calendar management, email handling, and appointment setting
-Data entry, research, CRM management, and documentation
-Task prioritization and project coordination
-Preparing reports, SOPs, and internal communications

Sales & Insurance Background
-Licensed financial advisor
-Able to create personalized life insurance and investment proposals
-Skilled in rapport building, needs assessment, and closing

Tools & Platforms I Use
-CRM Platforms (HubSpot, Salesforce, REI CRMs)
-G-suite & Microsoft Office
-Slack, Zoom, Notion, Trello, Asana, Zendesk
-Chat, ticketing, and call center systems

Why Work With Me

I bring leadership experience, operational discipline, and a service-oriented mindset. I adapt quickly, learn fast, and consistently deliver results. Whether you need a Team Lead, VA or Customer Support Specialist, I provide professional, dependable support that helps businesses grow.