I am a Customer/Client Support and Healthcare Advocate with over 8 years of experience in customer service, healthcare support, and technical support.
In my recent work experience I handle patients inquiries, verifying benefits, resolving claims issues, and coordinating with provider offices, working closely with customers, members, and healthcare providers.
Experience: 5 - 10 years
Provided prompt and effective support to Amazon sellers via email and support tickets, resolving listing, inventory, and policy related issues. Maintained platform compliance and account health by delivering accurate guidance through Seller Central.
Experience: 1 - 2 years
Helping patients and members understand their health plan benefits, verifying health insurance coverage, resolving claims and billing inquiries, assisting pior & pre authorizations concerns, and guiding them toward resources for better care and wellness.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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