Gen. VA/WEB-DEVELOPER

During my 3-year tenure as a Customer Service Representative, I've developed a strong understanding of customer-centric approaches. Through active listening and empathetic communication, I've effectively addressed customer inquiries, resolved concerns, and provided timely solutions. My dedication to delivering exceptional service has contributed to building positive relationships with customers and enhancing brand loyalty.

For the past 4 years, I've been deeply immersed in the world of web development, specializing in front-end technologies. My expertise lies in crafting visually appealing and user-friendly websites that seamlessly integrate design and functionality. With proficiency in HTML, CSS, JavaScript, and modern frameworks, I've successfully translated creative concepts into interactive digital experiences. My portfolio showcases a range of projects that demonstrate my commitment to staying updated with industry trends and creating innovative solutions.

Having spent a year as an ESL tutor, I've had the privilege of helping individuals enhance their English language skills. My patient and personalized teaching approach ensures that my students feel supported and empowered throughout their language journey. By adapting my lessons to cater to different learning styles and needs, I've witnessed steady progress and increased confidence in my students' ability to communicate effectively in English.