Experienced Customer and Technical Service Representative

●Provide friendly and efficient service to the North American Region of Airbnb community. ● Be a first point of contact to handle and resolve customer complaints. ● Respond professionally to inbound phone calls, chat, messaging and emails, including urgent situations. ● Identify and escalate issues appropriately. Compose thoughtful and accurate messages or customize prepared responses to customer emails. ● Research information and troubleshoot problems using available resources. ● Mediate between users; Guests and Hosts- with friendliness, tact, and firmness if necessary. ● Monitor and control numerous concurrent tasks in tandem. ● Proactively and can independently work to meet targets and goals. ● Work in a fast paced, high volume, changing environment. ● Learn and strive to gain new knowledge about product and service changes.

Customers want quick responses. Customer service chat lets people communicate with your company instantly, rather than waiting for a response. You can deliver solutions in real time.

managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

As a customer service representative in the Short Term Rentals industry, I thrived in a dynamic and fast-paced environment, ensuring travelers and guests had memorable stays. My role involved providing exceptional support, answering inquiries, resolving issues, and facilitating seamless bookings. I became adept at juggling multiple reservations, maintaining property listings, and collaborating with property owners to maintain high-quality standards. Building positive relationships with guests and owners was paramount, as I aimed to deliver memorable experiences and turn first-time guests into loyal customers. My time in this role sharpened my communication and problem-solving skills, enabling me to create a hassle-free and enjoyable experience for all involved.

Becoming an Airbnb Support Ambassador requires a deep understanding of the Airbnb platform and a commitment to helping guests and hosts have positive experiences.