Joan

A+ Virtual Assistant/ Ecommerce/ Amazon/Shopify/ Print on Demand

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Overview

Looking for full-time work (8 hours/day)

at $4.79/hour ($928.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (5 days ago)

Member Since

August 10th, 2023

Profile Description

Hi, I’m Joan Cortez, a reliable and detail-oriented Virtual Assistant with over 1 year of experience supporting e-commerce businesses. I specialize in Amazon and Shopify operations, helping store owners manage daily tasks and keep their business running smoothly.

I also have 5 years of experience as an Amazon Customer Service Agent, handling customer inquiries, resolving order issues, processing refunds, and ensuring high customer satisfaction. This has strengthened my communication, problem-solving, and multitasking skills.

Here are the tasks I can help you with:

Product research and listing (Amazon & Shopify)
Order processing and fulfillment
Customer service (email, chat support)
Managing returns, refunds, and disputes
Inventory monitoring and updates
Basic admin tasks and data entry/Email and calendar management
Store support and daily operations

I am organized, dependable, and easy to work with. I’m committed to delivering quality results and helping your business grow.

If you're looking for a dedicated General VA or Amazon/Shopify VA who can support your business and make your operations easier — I’m ready to help.

Objective:

To work as a Virtual Assistant where I can use my skills in organization, communication, and computer tasks to help businesses run smoothly. I want to provide support in managing emails, online stores like Amazon and Shopify, and executive tasks to make daily operations easier and more efficient.

Mission:

My mission is to give quality and reliable virtual assistance to clients. I aim to help them save time, stay organized, and reach their goals faster. By being professional, honest, and efficient, I will make sure every task is done well and delivered on time.

Goal:

My goal is to become a skilled and trusted Virtual Assistant who adds real value to every business I work with. I want to grow my knowledge in e-commerce, administration, and executive support while helping clients achieve success through organized, accurate, and dependable virtual work.

Top Skills

E-Commerce » Amazon » Seller Central

Experience: Less than 6 months

I manage and support daily Amazon store operations, ensuring smooth performance and accurate product information. I create and optimize product listings to improve visibility and conversions, process and track customer orders, and provide timely, friendly customer service. I focus on maintaining a positive buyer experience through clear communication, efficient order handling, and attention to detail, helping the store deliver consistent quality service and steady growth on the Amazon marketplace.

E-Commerce » Shopify

Experience: 6 months - 1 year

I manage a Shopify store, where I handle product uploads, update descriptions, monitor stocks, adjust pricing, and maintain the shop’s overall organization. By expertly overseeing both platforms, I effectively streamline daily eCommerce operations, improve product presentation, and provide the consistent, accurate, and reliable virtual assistance necessary to support business growth.