Marie
Techical Support | Customer Service | CRM, Email , SaaS
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.30/hour ($1,600.00/month)
Bachelors degree
Last Active
June 29th, 2026 (12 days ago)
Member Since
May 10th, 2016
Profile Description
Hi there! I’m
I’ve supported SaaS platforms, IT helpdesks, and global service desks, managing everything from day-to-day troubleshooting to team leadership, onboarding, and process improvement. My goal is to help your business reduce resolution times, improve customer satisfaction, and keep your operations running smoothly — so you can focus on growth.
Here’s what I can help you with:
- Technical Support (L1/L2): Troubleshooting software, hardware, SaaS tools (Figma, Miro, Salesforce, Slack)
- Customer Service: Handling tickets,
- Admin & IT Operations: Google Workspace, O365, Jira admin, asset management, user access management
- Process Optimization: Creating documentation & knowledge bases, improving onboarding processes
- QA Testing & Escalation Management: Ensuring stable platforms and timely i
Why clients work with me:
- 6+ years of hands-on experience with measurable results
- Strong English communication skills — clear, professional, and empathetic
- Skilled in SaaS tools, ITIL processes, and multi-channel support
- Proactive, detail-oriented, and a great team player
Whether you need daily customer support, tech operations help, or process improvement, I can step in quickly and get things done right.
Let’s chat about your project and see how I can help!
Top Skills
Customer Support
Experience: 10+ years
Has 13 years of customer support experience working in the BPO industry
Office and Administration » Team Leadership
Experience: 5 - 10 years
-5+ Years in Team Leadership: Led, trained, and coached members of the Global Service Desk Team to enhance performance and cohesion. -Onboarding Optimization: Created and standardized an Immersion Calendar, streamlining onboarding for new team members. -Dashboard Enhancement: Improved dashboard accuracy for comprehensive end-of-day reporting and real-time insights. -KPI Development: Developed and established key performance indicators (KPIs) to support team performance tracking and stack ranking. -Performance Monitoring: Consistently tracked and analyzed team performance against KPIs and SLAs to ensure alignment with service and quality standards.
Customer Support » Helpdesk Support
Experience: 10+ years
Has 10 years of solid Helpdesk support and incident management. ITIL certified & Proven success working in high-volume, 24x7 technical call centers
Other Skills
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 19
- Influence: 8
- Steadiness: 45
- Compliance: 28
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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