Mary
Appointment Setter | Patient Care Coordinator
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.96/hour ($960.00/month)
Bachelors degree
Last Active
July 6th, 2026 (9 days ago)
Member Since
August 5th, 2023
Profile Description
I am a dedicated and customer-focused professional who enjoys learning new skills and taking on new challenges. I always strive to provide excellent customer service and go beyond my responsibilities to ensure customer satisfaction.
I have experience in technical support, customer service, billing, and appointment setting. In my previous roles, I assisted customers with technical issues, billing concerns, account inquiries, and insurance-related questions. I also worked as an e-Tech Support Agent for an insurance company, helping patients, especially seniors, access their online accounts and resolve insurance concerns. Additionally, I worked as an Appointment Setter for an OBGYN clinic in New York, scheduling appointments and assisting patients with prescription and lab result inquiries.
I am a strong multitasker, a quick learner, and an effective communicator. I am confident that my experience, positive attitude, and commitment to excellent customer service would make me a valuable addition to any team.
Top Skills
Customer Support » Healthcare
Experience: 2 - 5 years
I provide customer support to patients through phone, chat, or email by answering questions about appointments, insurance, prescriptions, medical records, and healthcare services. I accurately document each interaction, follow HIPAA and company policies, escalate urgent concerns when necessary, and strive to provide empathetic, efficient, and professional service in every interaction.
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
Office and Administration » Email Management
Experience: 1 - 2 years
Other Skills
Customer Support » Technical Support
Experience: 1 - 2 years
I assist patients with accessing their health insurance accounts by helping them log in, reset passwords, unlock accounts, and navigate the online portal. I troubleshoot technical issues related to account access, guide patients through the verification process while protecting their personal information, and ensure they can securely access their insurance benefits, claims, and other account features. I provide clear, patient, and empathetic support while documenting interactions accurately and escalating more complex issues when necessary.
Office and Administration » Microsoft Excel
Experience: 1 - 2 years
*Compiling and sorting data. *Fact-checking articles and manuscripts. *Reviewing data for incomplete or inconsistent information. *Entering raw data into a spreadsheet, document or database. *Merging files to update outdated or incomplete data.
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Pedro, Laguna
- Tests Taken
- IQ
- Score: 133
- DISC
- Dominance: 38
- Influence: 21
- Steadiness: 18
- Compliance: 23
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
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