Fiona

Guest Relations & Operations Coordinator

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Overview

Looking for full-time work (8 hours/day)

at $8.28/hour ($1,600.00/month)

Bachelors degree

Last Active

July 1st, 2026 (8 days ago)

Member Since

May 7th, 2016

Profile Description

Tired of guest complaints, disputes, and nonstop Airbnb messages?

Hi, I’m Fiona — an Airbnb Virtual Assistant and former Airbnb Resolutions Team Leader. I’ve handled complex guest escalations, payout disputes, and account issues directly from the inside.

I help hosts:
Manage guest communication
Handle disputes & Resolution Center cases
Optimize calendars & pricing
Maintain 5-star guest experiences
Provide fast US-timezone support

Experienced with Guesty, Cloudbeds, and Wubook

I don’t just answer messages — I help protect your business and keep your operations running smoothly.

Let’s make hosting easier and more profitable for you.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Been part of a Travel Account for 6 years and 4 months and that is a combination with an Email and Voice and with a Team Lead Role for a year now.

Customer Support » Customer Service

Experience: 10+ years

Started working in BPO in 2008 up to the present.

Office and Administration » Communication

Experience: 10+ years

Joined BPO industry in 2008 up to the present.

Other Skills

Basic Information

Age
45
Gender
Female
Website
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Address
Pasig City, Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 42%
Influence: 14%
Steadiness: 27%
Compliance: 17%
English
B2(Upper Intermediate)
Government ID
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