Customer Service & Sales Representative | Inside Sales Rep

Overview

Looking for part-time work (6 hours/day)

at $8.23/hour ($1,188.00/month)

Bachelors degree

Last Active

June 22nd, 2026 (4 days ago)

Member Since

May 4th, 2016

Profile Description

Hi there!

I’m a Customer Service and Sales Professional with over 8 years of experience in the BPO industry, helping Telecom, then eCommerce, and SaaS brands deliver genuine, high-quality customer experiences.

I’ve spent most of my career at the front lines - listening to customers, solving problems, and turning simple inquiries into long-term relationships. Along the way, I discovered that great service isn’t just about answering questions - it’s about creating ---------- nts that build trust and drive growth.

With a background in sales and marketing, I naturally look for ways to convert leads, retain customers, and strengthen brand loyalty. I love finding that balance between empathy and results - helping businesses increase revenue while keeping customers happy.

I’ve led and worked with amazing teams across marketing, sales, and fulfillment - improving response times, building better communication flows, and optimizing customer touchpoints. Whether it’s helping a customer make their first purchase or bringing them back after a poor experience, I take pride in creating conversations that convert.

These days, I’m focused on supporting eCommerce, roofing, and home service businesses - helping them turn every inquiry into a booked job and every sale into a loyal customer.


What I bring to the table:
Customer Service & Retention Strategy
Inbound Sales & Appointment Setting
CRM Management
Upselling, Cross-Selling & Customer Loyalty Programs
Collaboration across Teams (Sales, Marketing, Fulfilment)
I believe great service doesn’t just support a brand - it builds it. If that’s the kind of approach you value, I’d love to connect and chat.


Core strengths:

Customer Service • Inbound Sales • Appointment Setting • Lead Conversion • Customer Retention • CRM Management (Salesforce, 365 Dynamics, Reamaze, Apollo, NICE) • Upselling & Cross-Selling • Customer Experience Optimization


What Makes Me Different
I combine customer service excellence with sales and marketing insight — allowing me to not only assist customers but also help brands grow through meaningful communication and retention strategies.
I believe every customer interaction is a chance to create trust, loyalty, and advocacy.
Let’s connect if you’re looking for someone who can help you convert inquiries into booked customers and keep them coming back.





Sales Rep | Inside Sales Rep | Sales Associate | Saas Inside Sales | Sales conversion | Closer | Upselling | B2B | B2C