Dexter

Customer Service Specialist| Account manager| Healthcare Associate|Real Estate V

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Associates degree

Last Active

June 29th, 2026 (10 days ago)

Member Since

July 31st, 2023

Profile Description

Customer Service and Operations Leader with 10+ years of experience in customer support, team management, sales support, real estate virtual assistance, and client relationship management. Proven track record of leading high-performing teams, improving customer satisfaction, coaching employees, and streamlining business operations. Experienced in handling phone, email, and chat support while maintaining strong service standards and operational efficiency.

Core Competencies

Core Competencies
Customer Service Management
Team Leadership & Coaching
Operations Management
Client Relationship Management
Quality Assurance
Conflict Resolution
Performance Management
Sales Support
Virtual Assistance
CRM Systems
Chat Support
Workforce Management
Process Improvement
KPI Monitoring

Awards & Recognition

Multiple Top Team Leader Awards (2020, 2021, 2023)
Top Team Manager for Three Consecutive Months (Jan–Mar 2023)
Team Leader Award Recipient (Dec 2023)

Customer Service Team Leader

Led a team of 15–20 customer service representatives while maintaining service level targets and quality standards.
Trained and coached over 30 employees, improving productivity and customer satisfaction scores.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Customer service support in the BPO industry for 5 years and a Team leader for 5 years in a customer service set up role.

Other Skills

Basic Information

Age: 42

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao, Davao del Sur

Tests Taken: IQ
Score: 111: DISC
Dominance: 48%
Influence: 33%
Steadiness: 13%
Compliance: 6%: English
C2(Advanced/Mastery)