Mark
IT Service Desk Analyst| Technical Support Engineer |Customer Service
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.43/hour ($1,818.18/month)
Bachelors degree
Last Active
June 29th, 2026 (9 days ago)
Member Since
July 30th, 2023
Profile Description
I’m an IT Support and Cloud Engineering professional with hands?on experience across modern infrastructure, automation, and technical troubleshooting. I specialize in Microsoft Azure, Active Directory, Python scripting, VMware administration, and AI?driven solutions, helping organizations improve system reliability, strengthen security, and streamline operations. My background spans technical support, cloud migration, identity management, virtualization, and software development, allowing me to bridge the gap between infrastructure and engineering teams. I’m also trained in AI prompt engineering, enabling me to design efficient workflows and optimize productivity using modern AI tools. I thrive in environments where problem?solving, continuous learning, and collaboration are essential. Whether it’s resolving complex technical issues, automating repetitive tasks, or supporting cloud?first initiatives, I bring a proactive, solutions?focused approach to every project. Core Skills &:IT Support • Cloud Engineering • Microsoft Azure • Active Directory • Python • AI & Prompt Engineering • VMware • Virtualization • Technical Troubleshooting • System Administration • Software Development • Automation • Infrastructure Support • Ticketing Systems • Networking Fundamentals • Identity & Access Management
Top Skills
Cloud Services » Azure » Security - Azure Active Directory
Experience: 2 - 5 years
I design, migrate, and optimize cloud environments with Azure, Active Directory, and Microsoft 365, while managing virtualization (VMware, Hyper‑V) and endpoint security to ensure uptime, scalability, and compliance. - Cloud: Azure, Microsoft 365, Exchange, SharePoint - Infrastructure: Active Directory, Identity & Access, Networking, VPN, DNS, DHCP - Virtualization: VMware, Hyper‑V, Virtual Machines - Security & Reliability: MFA, Intune, Endpoint Management, Backup, Disaster Recovery
Systems Administration » Cloud Engineer
Experience: 2 - 5 years
I deliver reliable helpdesk and remote support for both Windows and Mac systems, handling troubleshooting, ticketing, and system administration. Skilled in VPN setup, Active Directory, endpoint management, and user training to keep teams productive and secure. - Platforms: Windows, macOS - Support: Helpdesk, Ticketing Systems (JIRA, ServiceNow, Confluence), Remote Support - Administration: Active Directory, User Provisioning, Identity & Access Management - Networking: VPN, DNS, DHCP, TCP/IP - Endpoint Management: Intune, MDM, MFA, Security Policies - Troubleshooting: Hardware, Software, Connectivity, Performance Issues - Documentation & Training: Knowledge Base, User Guides, Team Support
Office and Administration » AI Tools » AI Automation
Experience: 1 - 2 years
I can design and deploy AI solutions chatbots, automation scripts, and prompt frameworks using Python, JavaScript, and OpenAI APIs to reduce manual work, improve decision‑making, and accelerate reporting for health tech and finance operations. - AI Development: Python, JavaScript, OpenAI APIs, prompt engineering - Use Cases: Automation, chatbots, data extraction, reconciliation - Impact: Faster workflows, fewer errors, clearer insights
Other Skills
Professional Services » Forex Trading » Cryptocurrency
Experience: 2 - 5 years
I design and implement AI‑powered trading bots using Python, APIs, and automation frameworks to analyze market data, execute trades, and optimize strategies. Experienced in blockchain fundamentals, cryptocurrency platforms, and integrating AI for smarter financial decision‑making. - Cryptocurrency: Bitcoin, Ethereum, Altcoins, Exchanges (Binance, Coinbase) - Blockchain: Smart Contracts, Wallets, Security, API Integration - AI Trading Bots: Python, JavaScript, OpenAI APIs, Algorithmic Trading, Automation - Finance Improvements: Risk Management, Data Analysis, Automated Reporting - Tools: REST APIs, WebSockets, Trading Platforms, Backtesting Frameworks
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Taguig
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 45%
- Influence: 16%
- Steadiness: 18%
- Compliance: 22%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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