Handling customer complaints
Keeping records of customer interactions
Asking for customer feedback
Manage large amounts of incoming calls
Sell products and services
Open new customer accounts
Processing orders and transactions
Take ownership of customer issues
Updating customer information as required
Answering client or customer questions
Communicating customer feedback to management
Identifying customer needs
Providing information about special offerings
Addressing billing concerns
Advise on company information
Cancel or upgrade accounts
Developing well documented knowledgebase
Handle returns or complaints
Maintaining solid customer relationships
Managing database records
Place or cancel orders
Recommending available products
Resolving issues as soon as possible
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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