Customer Service | Sales | Graphic Designer | Video Editor

In my professional experience in video editing, I have had the privilege of working on a diverse range of projects, including promotional videos, social media content, and podcasts. My proficiency in industry-standard video editing software such as Adobe Premiere Pro and Descript has allowed me to craft visually stunning and engaging videos that consistently exceed client expectations.

As a dedicated Customer Service Representative with a focus on sales, I am proud to be a part of the elite Champion Fig team partnered with American Express. Specializing in delivering unparalleled support to Amex's most valued customers, I go beyond traditional service by seamlessly integrating sales expertise into every interaction. My role involves not only providing top-tier support but also strategically identifying opportunities to enhance the customer experience through tailored product offerings. Leveraging our advanced Customer Relationship Management (CRM) system, I ensure a personalized approach by analyzing each client's profile, preferences, and purchasing history. This allows me to recommend products that align perfectly with their needs and preferences, creating a bespoke and delightful customer journey.

As a dedicated Customer Service Representative with a focus on sales, I am proud to be a part of the elite Champion Fig team partnered with American Express. Specializing in delivering unparalleled support to Amex's most valued customers, I go beyond traditional service by seamlessly integrating sales expertise into every interaction. My role involves not only providing top-tier support but also strategically identifying opportunities to enhance the customer experience through tailored product offerings. Leveraging our advanced Customer Relationship Management (CRM) system, I ensure a personalized approach by analyzing each client's profile, preferences, and purchasing history. This allows me to recommend products that align perfectly with their needs and preferences, creating a bespoke and delightful customer journey.

I took on a pivotal role within our organization as a key member of the project team tasked with establishing a new site in Cebu, Philippines. Working closely with our partnered vendor, I played a crucial part in the initiation, training, and maintenance of standard operating procedures to ensure smooth and productive day-to-day operations at the site. My responsibilities extended beyond the initial setup, encompassing the comprehensive training of three teams that kickstarted the business. Leveraging my expertise, I developed and implemented effective training programs, equipping team members with the necessary skills and knowledge to excel in their roles. This involved not only imparting technical skills but also fostering a strong understanding of our organizational values and goals.