With over 6 years of experience in healthcare support and customer service, I have built a strong background in claims management, insurance verification, prior authorizations, and patient support. I am experienced in navigating complex healthcare processes while delivering accurate, efficient, and customer-focused solutions.
Over the past year, I also expanded my expertise in the BPO industry, taking on roles such as Customer Service Representative, Account Resolution/Collection Specialist, and Data Management Associate. In these positions, I supported financial, advertising, and healthcare accounts through both call handling and back-office operations, further strengthening my adaptability and problem-solving skills.
I am a patient, motivated, and fast-learning professional who takes pride in maintaining a positive attitude, even in challenging situations. I have been recognized for my strong performance and dedication, and I consistently bring a hardworking, self-driven mindset to every role I take on.
Experience: Less than 6 months
*Maintaining a positive, empathetic, and professional attitude toward customers at all times. *Responding promptly to customer inquiries. *Acknowledging and resolving customer complaints.
Experience: 2 - 5 years
*Knowledge of word processors, like Microsoft Word. *Excellent typing and transcription skills, including typing at fast speeds. *Ability to research and collect data. *Email Management. *Communication Skills- Verbal And Written *Accuracy And Attention To Detail.
Experience: Less than 6 months
*Accuracy And Attention To Detail. *Schedule a specific time for emails every day. *Flag emails that require more attention. *Enable the 'preview' feature. *Create labels, folders, and categories. *Use filters or rules to send and receive emails.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.