d489cdd0801f

Shopify Expert|Customer Support - Email and Chat | FB Ads

70 ID PROOF
Timeproof:
EXPECTED SALARY
Php 60,000.00/month
( $1,172 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $6.77 USD/hr )
EXPERIENCE OVERVIEW
2 years with Microsoft (CS & technical); 5 years with Hewlett-Packard (CS & technical); 7+ years with Upwork (ecommerce, dropshipping, Shopify store set up & management, Customer Service, Social Media management); 2 years with eBay
BASIC INFORMATION
Age:
41
Gender:
Male
Tests Taken:
IQ
Score:  120

DISC
Dominance:22%
Influence:7%
Steadiness:36%
Compliance:34%

English
 C2(Advanced/Mastery)
Last Active:
2022-05-14
Member Since:
2016-05-02
SKILL SUMMARY

SHOPIFY (7+ years and counting)

? Set up and design over 70 Shopify stores from scratch using different themes (free and premium), HTML/CSS, and Shopify Liquid
? Manage and maintain the stores with unlimited revisions and do all Shopify tasks including product research/importing/listing/sourcing, order fulfillment, Customer Service, and more
? Research winning items using different methods
? Import items from Aliexpress, CJ Dropshipping, POD companies, 3rd party fulfillment centers to Shopify
? Fulfill orders through Oberlo, Dropified, CSV, and 3rd party fulfillment services.
? Advanced knowledge of most Shopify apps
? HTML and CSS coding

CUSTOMER SERVICE - EMAIL AND CHAT (10+ years and counting)

? Handle the entire Customer Service aspect of the business via email and chat - presales, post-sales, shipping, chargebacks, credit card disputes, complaints, returns, refunds, cancellations, exchanges, and more
? Provide customer support through GSuite, Zendesk, HelpScout, Facebook Messaging, Office 365, Zoho, Intercom, Hubspot, Gorgias, Helpscout, Freshdesk, Tawk.to, Kayako, Office 365, and other ticketing platforms

MAGENTO

? Upload products, edit description/prices, create categories/subcategories/attributes, manage and index products, and other back-end tasks
? Check orders, update shipping and customer information, send shipping notifications, upload tracking numbers, and more

KAYAKO

? Monitor customer inquiries via email and chat and provide resolution in a prompt manner
? Fix issues like presales, post-sales, product defects, complaints, return/cancellation/refund requests

EBAY

? Manage the client’s eBay store and handle all transactions from presales to post-sales, product listing/editing, sales reporting, replying to customer messages, orders and shipping related, etc...
? Upload products and edit descriptions and photos
? Handle all customer inquiries through eBay messaging and resolve issues like refunds, cancellations, exchanges, and more

>FACEBOOK

? Manage the client’s social media accounts (Facebook, Mailchimp, Hootsuite, Twitter, Google+, Instagram, Tumblr), put up daily posts, respond to comments and messages, etc…

?Before I joined Upwork, I was privileged to work for Hewlett-Packard or HP (the world's largest computer manufacturer) and Microsoft for 7 solid years in total as a tier 2 Customer and Technical Support. 

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Writing
  • Shopify
  • Css
  • Html
  • Customer Support
  • Email Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Email Management

English
EXPERIENCE

I have more than a decade of experience in dealing with English customers (American, Australian, British), and that really counts.

SKILL RATING
  • Speaking
  • Writing

Marketing & Sales
EXPERIENCE

I had managed a few clients' Social Media accounts for more than 2 years already. I manage all his Social Media accounts (Facebook, Twitter, Google +, Instagram, Tumblr, etc). I put up posts, create images, respond to messages and comments, and more.

SKILL RATING
  • Email Marketing

Web Development
EXPERIENCE

I have a solid and vast experience with Shopify. Set up and manage more than 70 Shopify stores. I do all Shopify related tasks, except only for the marketing aspect.

SKILL RATING
  • Shopify
  • WooCommerce
  • Wordpress Development

Webmaster
EXPERIENCE

My Shopify jobs include custom coding, editing the liquids, etc... I use HTML and CSS when doing these tasks.

SKILL RATING
  • Css
  • Html

Customer Service & Admin Support
EXPERIENCE

My past and present jobs are all related to Customer Service and Admin Support. I've been in this field for over a decade now. Dealing with all types of customers is what I'm great at. I do manage Shopify stores and handle all tasks including Customer Service and backend support.

SKILL RATING
  • Customer Support
  • Email Support
  • Social Media Moderation

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