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SHOPIFY (7+ years and counting)
? Set up and design over 70 Shopify stores from scratch using different themes (free and premium), HTML/CSS, and Shopify Liquid
? Manage and maintain the stores with unlimited revisions and do all Shopify tasks including product research/importing/listing/sourcing, order fulfillment, Customer Service, and more
? Research winning items using different methods
? Import items from Aliexpress, CJ Dropshipping, POD companies, 3rd party fulfillment centers to Shopify
? Fulfill orders through Oberlo, Dropified, CSV, and 3rd party fulfillment services.
? Advanced knowledge of most Shopify apps
? HTML and CSS coding
CUSTOMER SERVICE -
? Handle the entire Customer Service aspect of the business via
? Provide customer support through GSuite, Zendesk, HelpScout,
? Upload products, edit description/prices, create categories/subcategories/attributes, manage and index products, and other back-end tasks
? Check orders, update shipping and customer information, send shipping notifications, upload tracking numbers, and more
? Monitor customer inquiries via
? Fix issues like presales, post-sales, product defects, complaints, return/cancellation/refund requests
? Manage the client’s eBay store and handle all transactions from presales to post-sales, product listing/editing, sales reporting, replying to customer messages, orders and shipping related, etc...
? Upload products and edit descriptions and photos
? Handle all customer inquiries through eBay messaging and resolve issues like refunds, cancellations, exchanges, and more
? Manage the client’s social media accounts
?Before I joined Upwork, I was privileged to work for Hewlett-Packard or HP (the world's largest computer manufacturer) and Microsoft for 7 solid years in total as a tier 2 Customer and Technical Support.
I have more than a decade of experience in dealing with English customers (American, Australian, British), and that really counts.
I had managed a few clients' Social Media accounts for more than 2 years already. I manage all his Social Media accounts (Facebook, Twitter, Google +, Instagram, Tumblr, etc). I put up posts, create images, respond to messages and comments, and more.
I have a solid and vast experience with Shopify. Set up and manage more than 70 Shopify stores. I do all Shopify related tasks, except only for the marketing aspect.
My Shopify jobs include custom coding, editing the liquids, etc... I use HTML and CSS when doing these tasks.
My past and present jobs are all related to Customer Service and Admin Support. I've been in this field for over a decade now. Dealing with all types of customers is what I'm great at. I do manage Shopify stores and handle all tasks including Customer Service and backend support.
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