General Virtual Assistant

I’ve handled inbound calls for 3 years across locksmith services, healthcare, and telco. In my locksmith role, I helped customers locked out of homes or cars, scheduled fast dispatches, and offered extra security options. I also supported patients and telco users with billing and tech concerns. I'm calm under pressure, quick to act, and focused on giving clear, reliable help every time.

I also made outbound calls to assist with enrollment, explain benefits, and follow up with patients. I stay calm under pressure, speak clearly, and always aim to give friendly, reliable service.

I supported T-Mobile customers with network issues, phone setups, coverage checks, and basic troubleshooting. I always aimed to make tech problems easy to understand. I even helped with things like Gmail resets when needed, just to make sure customers felt fully supported and happy by the end of the call.

Video editing has been my passion since childhood it's something I’ve loved and practiced for years. I enjoy storytelling through visuals, from script to final cut. Here's one of my works: https://www.youtube.com/watch?v=61TDxLzhNLs. When I edit, it doesn’t feel like work it feels like purpose. That’s why I bring creativity, dedication, and heart into every project.

Working in a healthcare sales account wasn’t easy at first. I had to make outbound calls, introduce services, and explain things clearly to patients who were often unsure or hesitant. It was a challenge but with hard work, practice, and patience, I got better each day. I learned how to build trust, handle objections, and close more enrollments. Eventually, I became more confident and consistent, and I was able to hit targets and deliver good results for my previous company.