Freelancer

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 29th, 2024 (3 days ago)

Member Since

May 1st, 2016

Profile Description

Results-oriented professional with excellent communication and
interpersonal skills. Eager to contribute to a team-oriented environment as a
Customer Service Expert, where I can provide exceptional customer
service and contribute to a positive customer experience. Client Relationship Management: Demonstrated ability to manage client
relationships effectively to ensure satisfaction and resolution of
claims. 

Communication: Strong verbal and written communication skills, demonstrated in client interactions, team coordination, and newsletter creation and distribution.

Claims Processing: Proficient in claim filing, processing replacements,
refunds, and repairs, as well as claim settlement with carriers or
vendors. 

Order Management: Skilled in processing orders with precision,
coordinating with logistics teams for timely delivery, and tracking
order shipments to provide real-time updates.  

Problem Resolution: Proven track record of resolving payment disputes,
chargebacks, and complaints with internal departments and external
parties. 

Standard Operating Procedures (SOPs): Experienced in developing and
implementing SOPs to optimize operational efficiency and minimize future
occurrences of disputes.  

Property Management: Managed properties listed across various Online
Travel Agencies, including optimization, scheduling, client
communication, payment settlement, and review management.  

Customer Service: Proficient in managing communication with students and
providers, overseeing enrollment, scheduling, cancellations, refunds,
and addressing feedback and complaints.  

Team Leadership: Demonstrated leadership skills in leading teams,
creating schedules, overseeing operations, handling escalations, and
conducting onboarding and training sessions.  

Event Organization: Successfully organized private, group, and corporate
events, and developed relationships with local businesses and vendors
for special offers.