Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

April 27th, 2024 (11 days ago)

Member Since

July 24th, 2023

Profile Description

Hello,

With over seven years of customer service experience, I am well-versed in providing top-notch support and satisfaction to clients. My expertise in Microsoft tools, including Excel, Word, and PowerPoint, enables me to excel in data analysis, document creation, and impactful presentations.

Currently, I handle escalation calls with finesse, swiftly address front-line agent queries, and take pride in mentoring new hires. My passion for my work drives me to continuously learn and grow, ensuring I deliver exceptional results.

Key Skills
- Knowledgeable in various Microsoft Applications (Word, Excel and PowerPoint)
- Highly Motivated and willingness to learn
- Keen to details
- Good leadership skills
- Can work with minimal to no supervision

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

• Resolved complex and high-impact customer issues, maintaining a calm and empathetic manner to de-escalate tense situations and retain customer loyalty. • Collaborated cross-functionally with other internal department to identify recurring issues and develop proactive strategies to address them, resulting in a positive experience in reducing repeat escalations. • Conducted New Hire and Upskill training sessions for front-line agents to provide better customer experience.