Tonimae

Customer service representative

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $2.90/hour ($510.40/month)

Associates degree

Last Active

April 13th, 2024 (yesterday)

Member Since

July 24th, 2023

Profile Description

Sterling Global Call Center - Customer Service Representative, UK's Leading first-party data collector and expert in consumer data. - Jan 2012 - May 2013Global Link Solutions - Australian account. Lead Generating. Asking customers for what brand they have for there washing machine, brand of there cars, television and many more. -Jan. 2014 - Aug. 2014

Fusion BPO -  Customer Service Representative, UK's Leading first-party data collector and expert in consumer data - Oct. 2014 - Dec. 2014

Magellan solutions - US account. Education Account. Asking customers if they want to go back to school, If not, we find jobs for them in their area. - Jan 2015 - July 2015

One World Connection - customer service representative, UK's leading first-party data collector and expert in consumer data. (Part time job) Inspiration account, We ask people who are watching if they would like to donate some money or by giving an inspirational letter to those people who need some help. - Nov. 2015 - May 2016

Concentrix - Amazon account - retail work. providing customer resolution for there unclaimed orders, missing items, undelivered orders, cancelling account, processing refund if the customer is qualified to have a refund. processing return items, providing resolution on cancelled and defective gadgets. helping customers about there shopping account. Amazon Account as Tech support for Echo devices. providing resolutions on how they can set up there echo devices. helping customers to fix there problem when there device is not working. giving resolutions by troubleshoot there internet and also there devices. and Sprint Account - Telco account selling phones. filling tickets for there problem on there network signal. fixing there payment methods. providing customers the easy and best way to lower down there bills. giving options for the best plan for the customer.- Oct. 2016 - June 2018

VXI Global - AT&T - helping customers on how they can troubleshoot there phone signal. filling tickets, if we don't resolved customer issue. - Jan 2019 - Mar 2019

Teleperformance - T-mobile Account - telco account where we provide good deals for there plan and lower price for there phone for upgrades. helping customers to troubleshoot if they have problems with there phone signals. educate customers to pay there bill on time to avoid cancellation of there network. July 2019 - Dec 2019

I-Grant Marketing Services Inc. - Health Care Account - providing information about the coverage of there plan. Inform customer about the status of there plan and helping customers if they want to cancel there plan, and Medicare/Medicaid account - Lead Generation Campaign. - asking some information to check if the customer is qualify for additional benefits. - Dec 2020 - Present

Top Skills

Customer Support » Sales Support

Experience: 5 - 10 years

Up Selling and upgrading

Customer Support » Sales Support » Lead Generation

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

I used English language more than 8 hours a day.

Other Skills

Marketing » Telemarketing

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 5 - 10 years

Basic Information

Age
32
Gender
Female
Website
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Address
Pasig City
Tests Taken
IQ
Score:  116
DISC
Dominance: 47%
Influence: 12%
Steadiness: 23%
Compliance: 18%
English
B2(Upper Intermediate)
Uploaded ID
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