Virtual Assistant

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Increased affiliate revenue by developing and implementing strategic marketing plans tailored to specific products and audiences. Monitored competitor activity within the industry to stay current on trends and adjust marketing tactics as needed for competitive advantage. Updated social media platforms with the latest news and corporate details. Maintained knowledge of current promotions and product features. Monitored social media questions and comments and appropriately responded. Designed and implemented advertising and public relations activities.

Achieved sales goals and service targets by cultivating and securing new customer relationships. Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close. Analyzed past sales data and team performance to develop realistic sales goals. Researched sales opportunities and possible leads to exceed sales goals and increase profits.