Professional Experience
Customer Service Representative
Sykes Asia / SITEL Group / Foundever
2019 – 2024
Handled high-volume inbound customer calls providing assistance with orders, billing concerns, product inquiries, and complaints.
Maintained strong performance in key performance indicators (KPIs) including CSAT, adherence, and service level.
Delivered professional and empathetic customer service to ensure positive customer experiences.
Resolved customer concerns efficiently while maintaining company standards and policies.
Documented customer interactions and updated records accurately in the system.
Demonstrated strong multitasking abilities while navigating multiple systems during live calls.
Scheduler / Appointment Setter
Ally and D’ Best Home Health
2022 – 2023
Coordinated appointments for nurses, caregivers, and physical therapists for home healthcare services.
Managed scheduling requests and ensured proper staff assignment based on patient needs.
Communicated with patients and healthcare staff regarding appointment confirmations and changes.
Maintained accurate scheduling records and patient service information.
Assisted in ensuring smooth delivery of home healthcare services.
Experience: 2 - 5 years
Dear Madam/ sir I hope you have a good day. I am here to apply for the open position as CSR. My name is Camille Sebing and I worked as Customer Service Representative of Foundever or commonly known as Sykes Asia. I am writing to apply for the open position with your company. My four years experience of being a top agent and my passion lead me to believe that I'd be a great fit for this role. I have spent the most four years as a customer service with my previous employer. As wanting and craving for more, I want to enhance my ability and skills to showcase my knowledge and to learn more in the process. After spending years with my last company, I can say that I am ready to take a new challege. In my previous company, there, I earned invaluable administrative skills, such as styping skills, organizational skills, task management and detail orientation and that allowed me to succeed. I can type 100 words per minute and apart from this, I am fluent in English, I possess a strong analytical and problem solving skills that I have honed through my academic coursework and project. I truly believe that my ability in running an efficient and streamlined administration at my previous job is a vast experience and education makes me an ideal fit for this position. I would love the opportunity to use my skills at your workplace
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