Virtual Assistant/Customer Service/E-commerce

84 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00/month ( $485 USD )
40 hrs/wk ( $3.03 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
2 Years in E-commerce and 3 years in Treasury and Administrative
BASIC INFORMATION
Age:
28
Gender:
Female
Tests Taken:

DISC
Compliance:29
Dominance:25
Influence:29
Steadiness:17

English
 B2(Upper Intermediate)
Last Active:
2019-07-08
Member Since:
2016-04-29
SKILL SUMMARY


Virtual Assistant (January 2017 – present)

My role in this job includes:
•Prepares necessary Training and Orientation to a newly hired staff of the company.
•Administrative Task like Schedule preparation, Data Monitoring and Checking of Team’s Task. 
•Act as a Manager /Team Leader/ Directly reporting to the Employer.
•Deliberate tasks to the whole Team.
•Proficient in Google Docs and any Microsoft Application.

Content Writing -It includes Creating Unique Bullet points-Special features and Descriptions for items to be posted on the website. 
-Product reviews and analyzation. Doing some research for a certain Niche to be posted on Blog or Website.  
eBay Dropshipping
•eBay Listings / Sourcing items to be sold on eBay.
•Finding Profitable item to sell online using Zikanalytics and competitor research.
•eBay Customer Service – Attending customer’s Inquiry, Handling Complains and Concern about the item.
•Processing Refunds for Returned Items. 
•eBay Return and Cancelled Order Processing/Preparing Return Label from Amazon
•Tools and Sites Used: Inkfrog, Priceyak, Yakpal, VPN, DSMTool, Crazylister, Zikanalytics, SaleFreaks Console, eBay and Amazon. 

Amazon Dropshipping
•Sourcing items from Walmart/HD to be sold on Amazon.
•Listing items using E-com.
•Updating Shipment Tracking’s Information to E-com. (Daily)
•Monitors Manage Orders from Seller Central Amazon
•Tools used: Amazon Right Click, Scanalyze, E-COM, Amazon Seller Central, Walmart and Amazon. 

Other Skills and Online Task:
•Monitors and Manage Facebook Business page and Social Media
•Cryptocurrency/ Bitcoin Faucets Monitoring
•Creating and Editing Images for IG and FB Niche.
•Creating Educational Videos using EasyVSL.
Skills

Administrative Skills
• Doing the office works like report preparation, attending meetings, clients
meeting.
• Doing some paper works like filing of documents, the encoding of data, sorting of files, checking of sales reports, photocopying, scanning of documents, shredding.
• Customer service- answering phone calls, and solves customer’s complaint.
• Inventory of stocks on hand and Supplies.
• Doing the monthly preparation of reports and submit them on time.
• Doing another task given by a superior.

Cash Handling Skills
• Determined the money/bills if counterfeited or not.
• Sorting of Bills and denomination.
• Pick-up of daily sales and consolidation.
• Preparing cash and check deposit slips and deposit the cash sales in the bank.
• Collection of payment from over the counter customers and preparing official receipts in every transaction.
• Counting of cash sales. Balancing the funds in every shift.

Accounting/Treasury Skills
• Checking and preparation of cash advances. And liquidate Cash Advances before the due date comes. Balancing the Petty Cash Funds.
• Preparation and Balancing the USBF (Unclaimed Salary and Benefits Fund).
• Preparing the cashier’s allowance for the month.
• Preparing the payroll for the seasonal employees.
• Doing the Journal Entry- encoding data using SAP System.
• Requesting of Gift Checks and safekeeping of items in Treasury.
Preparing cash boxes for cashiers and pick up sales.

Computer Skills
• Experienced in encoding data using SAP System.
• Knowledgeable in Microsoft office like MSWords, Excel, Powerpoint, Paint.
• Installation of software and hardware in the computer.
Email Management Skills
• Social Media Management Skills
• Average typing skills. 40 WPM
• Data Entry/ Encoding

Virtual/Online Job Skills• Trained newly hired staffs.• eBay Listing and Selling• Social Media Marketing• Worked as Team Leader/Manager• Decision Making And Management• E-commerce Skills• Recruitment and Schedule Preparation• Monitoring and Leading Team’s Work, Customer Service in eBay

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Research
  • Speaking
  • Writing
  • Facebook Marketing
  • Instagram Marketing
  • Social Media Marketing
  • Facebook Ads
  • Accounting
  • Financial Management
  • Inventory Management
  • Payroll

Office & Admin (Virtual Assistant)
EXPERIENCE

I worked as Treasury Assistant for 3 years and Worked as a Team Leader for Ebay and Amazon Drop shipping Company Since 2017, eBay Customer Service and Shipment Tracking Information Updates.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription

English
SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing

Marketing & Sales
EXPERIENCE

I have worked on Ocasio Marketing LLC as a Social Media Marketing, Facebook Page administrator. I have worked also in eBay with Marketing and sales.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Mobile Marketing
  • Private Blog Network
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys

Web Development
SKILL RATING
  • Javascript

Webmaster
EXPERIENCE

Ebay Ecommerce

SKILL RATING
  • Ecommerce / Shopping Carts

Graphics & Multimedia
EXPERIENCE

Video Presentation/ Creating Educational Video

SKILL RATING
  • 3D Modeling
  • Graphics Editing
  • Logo Design
  • Print Design
  • Recording Audio
  • Shirt Design
  • Video Editing
  • Web page Design

Finance & Management
EXPERIENCE

i have a 3 years experience in finance & management. I worked in treasury department in admin office of one of a popular shopping malls in the Philippines.

SKILL RATING
  • Accounting
  • Bookkeeping
  • Business Plans
  • Financial Analysis
  • Financial Forecasting
  • Financial Management
  • Inventory Management
  • Invesment Researching
  • Payroll
  • Strategic Planning
  • Tax Preparation

Customer Service & Admin Support
EXPERIENCE

I have 4 years experience in Customer Service, email support and Social Media Moderation

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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