Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

May 12th, 2024 (4 days ago)

Member Since

July 22nd, 2023

Profile Description

Hi ?, I have more than 6 years of customer service experience in the BPO industry handling international healthcare accounts ?? that develops my multitasking skill. I became proficient in data entry ????? while also giving the best quality customer service????. Being in the BPO for many years, I have learned to be a problem solver ???? with effective planning without delays?.
I worked with Prescription Mail order ???????? for 2 years wherein I assisted in placing an order, checking inventory, tracking order, override and sending requests for return/refund????. Most recently, I worked as a Prior Authorization Specialist-VA ???? for a US-based clinic, assisting them with prior authorization submission, status, fax operation????, data entry and with some outbound calls to coordinate with the plans or referral doctor's office???????????. I am very keen to details and always helping out my teammates that are having difficulty????????.
I create Insurance Process Playbook for medical and prescription plans????. And I was already making graphic designs????? for social media posting????.
????Tools/Portals I've used: Salesforce, Backoffice, Glidian, Evicore, Availity, Careviso, Carelon, Navigator, Iris, Ad-hoc, MS Team, MS apps/tools (including Excel, Word, Powerpoint), Google Sheet, Google calendar, Canva and more.
????Educational Attainment: Graduate of Bachelor of Secondary Education Major in English ?????????