CSR/Tech-Support Level 2/Sales Rep/Social Media Manager

In my most recent position, I worked as a Social Media Manager/Professional Chatter in an Agency for 11 months. I provide positive impact to customer engagement, to maintain our main goals, sales and KPI's to be exact. I also do calendar management for my specific clients. I manage to become a top seller for almost consecutive 5 months, I can provide a proof such as screenshots of sales, Certificate of Recognition, and Payslip as a proof of having an incentive for being competitive in numbers.

I worked as a Technical Support Representative under Xbox Microsoft, I handled a large volume of calls and chats to provide a good quality of Technical Support. I provide patience to guide our beloved Fans through troubleshooting step resolution to our valued fans when it comes to their Xbox device problems. Answering inquiries about our product and I also do process an order like Pre-order Games, Subscription, Xbox Devices, Components, dispute and refund for those manufacturing defect products. Also, Microsoft account recovery and most of the concern is related to any fraudulent activity in their accounts, And last, email managing follow-up updates regarding to their concern.

I was working in a BPO Company as a Sales Representative in Walmart for 9 months. I do, selling products or services to customers, and representing the brand. This can include asking questions to pinpoint the best offerings, giving demos or presentations, and maintaining customer relationships. Identifying a customer's needs. Submitting and processing orders to ensure customers receive the products or services they request on time.

I worked as a Customer Support Representative under California EBT Helpline. I provide good quality service to our customers as exchanged for their positive feedback. I do process dispute regarding with any fraudulent activity on their account, answering inquiries in a professional way, and manage to become a Top Performer for 2 consecutive months.

in my most recent position, I worked as a Social Media Manager/Professional Chatter in an Agency for 11 months. I provide positive impact to customer engagement, to maintain our main goals, sales and KPI's to be exact. I also do calendar management for my specific clients. I manage to become a top seller for almost consecutive 5 months, I can provide a proof such as screenshots of sales, Certificate of Recognition, Payslip as a proof of having an incentive for being competitive in numbers.

I worked in Bangkok Thailand as a Generalist Private Tutor for only 2 months. I move to their houses and teach them in an effective way, like I make a fictitious conversation with my students, enhance their learning across different subjects and prepare them for educational qualifications and tests and gathering results.