Customer Service Representative

Proven expertise in customer service and sales support with AT&T/DIRECTV, specializing in billing inquiries and Level 3 issue resolution. Strong background in technical support through nearly 3 years at Arlo and Netgear, handling advanced troubleshooting and product assistance. Skilled in leveraging Salesforce and CRM platforms to manage customer interactions, streamline workflows, and maintain accurate records. Recognized for adaptability, problem-solving, and delivering efficient solutions that enhance customer satisfaction and operational efficiency.

Strong background in technical support with nearly 3 years of experience assisting Arlo and Netgear customers. Skilled in handling voice support and chat support, addressing customer concerns with professionalism and efficiency. Proficient in using Salesforce and CRM platforms to manage cases, track resolutions, and ensure seamless customer experiences. Recognized for problem-solving, clear communication, and delivering effective solutions that enhance customer satisfaction.

Experienced in technical support with nearly 3 years assisting Arlo and Netgear customers. Skilled in resolving issues related to motion detection cameras and internet service troubleshooting. Adept at handling customer concerns through both voice support and chat support, ensuring clear communication and effective problem resolution. Proficient in using Salesforce and CRM platforms to manage cases, track solutions, and deliver seamless customer experiences. Recognized for strong problem-solving skills, adaptability, and commitment to customer satisfaction.

I've been with HERTZ reservations for almost a year as a Sales Representative.And been with WALMART for a year as customer service representative.And after that been with ATT/DIRECTV (Customer Service Level 3 for billing and sales) for a year also. And lastly been with Arlo and Netgear as a Technical Support Representative for almost 3 years.

A professional with strong analytical and problem-solving skills, transitioning expertise from customer service and technical support into data analysis. Experienced in working with Salesforce and CRM platforms to manage and interpret customer data, identify trends, and support decision-making. Skilled in data management, report generation, and process improvement, with a proven ability to translate complex information into actionable insights. Recognized for adaptability across industries, attention to detail, and a commitment to delivering accurate, high-quality results.