Aspiring Web Developer | Technical Support

Cold Caller / Appointment Setter — Payroll System Company Managed and nurtured a pipeline of 200+ leads with consistent follow-ups. Converted outbound cold calls into booked appointments, meeting and exceeding daily call targets.

CSR / Receptionist (Remote) — KCCS BPO · ~1 year Managed high-volume inbound calls and appointment setting in a fully remote setup. Demonstrated reliability, self-discipline, and strong adaptability to remote tools and systems.

CSR / Medical Assistant — Clinic · ~4 years Coordinated patient scheduling and managed inbound calls from attorneys, insurance providers, and nurse case managers. Served as the primary point of contact for patient inquiries, maintaining accurate records and consistently delivering high client satisfaction.

Social Media & Shopify Manager — E-commerce Business · 5 months Handled Facebook and Instagram community engagement (comments, DMs, page growth). Tracked and resolved customer orders via Shopify, ensuring timely delivery and positive customer experience.

AI Video Editor — Freelance Produced AI-generated videos from static images using custom-crafted prompts. Delivered polished, client-aligned visual content with fast turnaround times.