Logistics Freight Dispatcher| CSR | Administrative Assistant

Handled incoming and outgoing calls and emails from customers regarding issues with deliveries. Checked that each scheduled route was appropriately covered by delivery drivers. Worked closely with customers to effectively resolve issues and complaints. Created delivery routes and optimized plans for traffic, road conditions, and other factors. Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning. Updated vehicle logs, cargo records, and billing.

• Used ticketing systems to manage and process support actions and requests. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Translated complex technical issues into digestible language for non-technical users. • Monitored systems in operation and quickly troubleshot errors. • Assisted with updating technical support best practices for use by team. • Installed and configured operating systems and applications.

Ensured accurate record-keeping with diligent data entry and database management for vital company information. Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks. Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes. Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed. Executed record filing system to improve document organization and management. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.