Berna

Customer Service Representative / Virtual Assistant

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.49/hour ($864.00/month)

Bachelors degree

Last Active

June 25th, 2026 (yesterday)

Member Since

July 17th, 2023

Profile Description

Experienced Customer Service Professional with expertise in CRM management, handling administrative tasks, and delivering client support. Proven success in upselling and supporting e-commerce platforms. Dedicated team player with a positive attitude and a commitment to achieving team goals.

Top Skills

Real Estate » Appointment Setting

Experience: 1 - 2 years

Conducted 200+ outbound cold calls daily to homeowners, presenting cash offer opportunities and identifying motivated sellers. Utilized Zillow to review property details and qualify leads, then scheduled appointments or transferred prospects to the acquisitions team for further evaluation. Accurately recorded and forwarded lead information to ensure timely follow-ups and support potential deals.

Customer Support » Ecommerce

Experience: 1 - 2 years

Achieved a strong sales performance with a 30% close rate on upsells for mobile products and home appliances. Experienced in handling high volumes of inbound and outbound calls, and resolving customer inquiries efficiently. Skilled in order processing, tracking, and providing reliable chat and email support while maintaining accurate customer records.

Customer Support » Sales Support » Lead Generation

Experience: Less than 6 months

Handled 250+ outbound calls daily to warm leads, discussing potential business sale opportunities and qualifying prospects by gathering key business and ownership details. Presented brokerage services, setting appointments for broker consultations, and maintaining accurate lead and client information using Monday.com. Also responsible for pre-call confirmations to ensure appointment attendance and minimize no-shows.

Other Skills

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address: Antipolo City, Rizal

Tests Taken: IQ
Score: 115: DISC
Dominance: 28 %
Influence: 28 %
Steadiness: 35 %
Compliance: 9 %: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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