Social Media VA | Brand Growth| SEO

In my previous role as a social media manager, I developed strong experience in chat support while managing three social media pages using Facebook and Meta Business Suite. I was responsible for responding promptly and professionally to customer inquiries, ensuring clear and empathetic communication at all times. Additionally, I handled content interactions and monitored performance metrics such as reach and engagement, which helped me better understand customer needs and improve support strategies. This experience has equipped me with the skills to deliver efficient and customer-focused support in a professional remote environment.

Managed various social media pages and also moderated Discord communities, where I focused on providing responsive chat support and maintaining a positive online environment. I handled direct messages and inquiries with professionalism and empathy, ensuring that concerns were addressed quickly and effectively. As a community moderator, I monitored posts, comments, and discussions, removed spam or inappropriate content, and encouraged healthy engagement among members. These experiences allowed me to develop strong communication, problem-solving, and multitasking skills, qualities that make me well-prepared for remote chat support roles.

- Provided comprehensive hardware and software technical support, diagnosing and resolving a wide range of technical issues for company employees. - Utilized a ticketing system to categorize and prioritize tickets, managing IT support requests from submission to resolution using BMC Remedy, ensuring efficient workflow and clear communication. - Utilized email to communicate IT support requests, send ticket updates to users, and coordinate the release of IT assets. - Maintained optimal system performance by applying hardware and software updates, and executing repairs and implementing upgrades as needed.