Virtual Assistant - AirBNB

Provides assistance to Airbnb hosts and guests by addressing their inquiries, concerns, and issues through various communication channels such as chat, email, or phone. Also develops a deep understanding of Airbnb's platform, policies, and features to guide hosts and guests effectively and help them navigate their experiences. I work to resolve issues and problems that hosts and guests encounter during their bookings or stays, finding suitable solutions within Airbnb's guidelines. Educate hosts and guests about best practices, policies, and procedures to enhance their understanding of the platform and ensure a smooth experience. Interaction with hosts and guests in a friendly and empathetic manner, providing clear and accurate information to address their concerns. Assist in resolving conflicts or disputes between hosts and guests, striving for fair and satisfactory outcomes for all parties involved. I and the tem gather feedback as well from hosts and guests about their experiences, identifying areas for improvement and reporting trends to relevant teams. Ensure that responses and interactions with hosts and guests align with Airbnb's standards of quality, professionalism, and policies. Maintain accurate and organized records of interactions, cases, and resolutions to ensure proper tracking and reporting.

I create a variety of graphic design assets, including logos, branding materials, website designs, and social media graphics. I have worked with clients to understand their needs and create designs that met their goals. I am proficient in Adobe Photoshop, Illustrator, and InDesign to create high-quality designs. I collaborate with other designers and developers to bring projects to life. I always stay up-to-date on the latest trends in graphic design. I am a highly motivated and creative graphic designer with a passion for creating visually stunning and effective designs. I am confident that I can use my skills and experience to help your company achieve its marketing goals.

More than 11 years of experience as a Technical Support Representative including Senior TSR for HP computers and printers, and Verizon Internet. In these roles, I provided technical support to customers with a variety of problems, including hardware and software issues, installation and configuration, and troubleshooting. I used my strong technical knowledge and communication skills to resolve customer issues quickly and efficiently. I also worked as part of a team to escalate complex issues and document solutions in a knowledge base. I am confident that my skills and experience would be a valuable asset to your company.

I have created motion graphics for a variety of projects, including explainer videos, social media animations, and product demos. I used Adobe After Effects, Adobe Premier, Sony Vegas and other motion graphics software to create visually stunning and engaging content. I have collaborated with clients and other designers to ensure that projects met their needs I stay up-to-date on the latest trends in motion graphics and animation. I have the ability to work independently and as part of a team. I is always my goal to commit to quality and attention to detail.

I’ve provided email support to Airbnb hosts and guests through Airbnb's messaging platform. I answer questions about Airbnb's policies, procedures, and features. Resolved issues and problems that hosts and guests encountered during their bookings or stays. There are instances I provided technical support and troubleshooting assistance to hosts and guests. Collaborated with other members of the Airbnb support team to resolve complex issues. I am a highly motivated and results-oriented individual with a passion for helping others. I am confident that I can use my skills and experience to provide excellent email support to Airbnb hosts and guests.

I’ve provided chat support to Airbnb hosts and guests through Airbnb's messaging platform. I answer questions about Airbnb's policies, procedures, and features. Resolved issues and problems that hosts and guests encountered during their bookings or stays. There are instances I provided technical support and troubleshooting assistance to hosts and guests. Collaborated with other members of the Airbnb support team to resolve complex issues. I am a highly motivated and results-oriented individual with a passion for helping others. I am confident that I can use my skills and experience to provide excellent chat support to Airbnb hosts and guests.

I worked under Xerox Business Corporation monitoring and maintaining the client’s network infrastructure. Resolved network outages and problems. Implemented and managed network security measures. Coordinated with other IT teams to ensure the smooth operation of the network. Stayed up-to-date on the latest technologies and trends. Strong technical skills in networking, security, and troubleshooting. Proficient in a variety of network monitoring and troubleshooting tools. Excellent communication skills, both verbal and written. Ability to work independently and as part of a team. Ability to work under pressure and meet deadlines. Customer-oriented attitude and willingness to help others.