Overview
Looking for full-time work (8 hours/day)
at $4.72/hour ($909.09/month)
Bachelors degree
Last Active
July 1st, 2026 (7 days ago)
Member Since
July 13th, 2023
Profile Description
IT Support Manager | MSP Service Delivery | NOC Engineer | CCNA-Trained
With over 10 years of hands-on experience in IT support, cloud administration, and network operations, I specialise in delivering high-quality managed services to US-based and AU-based businesses remotely and reliably. I've spent the last 8 years working in MSP and service delivery environments, supporting clients ranging from US law firms and small businesses to JPMorgan Chase and Zayo Group. I'm comfortable with both the high-touch, all-hands style of SMB support and the SLA-driven, ticket-queue discipline of enterprise NOC work.
My career spans three distinct MSP environments:
1. Enterprise: L2/L3 support for JPMorgan Chase & Co. via Hewlett Packard Enterprise
2. SMB Cloud: Virtual desktops, and 100+ WordPress sites for 37+ US businesses
3. Telecoms / ISP: Service assurance and NOC operations for Zayo Group (US fiber)
Tools & platforms: Microsoft 365 · ServiceNow · Zoho CRM · Active Directory · Cloudways · WordPress · Google Workspace · Bitrix24 · ClickUp · Zapier · Cisco (CCNA-trained)
KEY REMOTE EXPERIENCE
Advantage Attorney Marketing & Cloud Solutions: Provided dedicated remote helpdesk support via
Hewlett-Packard Philippines: Delivered L2/L3 technical support for printer network infrastructure.
FBCM: Managed desktop and network support, including CCTV setup and hardware upgrades.
Currently open to: Remote L1/L2 IT Support, NOC Engineer, or MSP Service Delivery roles (day shift or night shift).
Let's connect:
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
• Provide L1 / L2 technical support on printer network infrastructure related issues • Ensure compliance with customer rules for change management controls • Follow technical escalation procedures to resolve critical issues • Monitoring and resolving Infrastructure alerts • Triaging infrastructure related incidents and service requests • Create reports: Daily Checks, Monthly reports, & Quarterly reports • Manage software licenses, maintain IT documentation, perform configuration management, conduct IT backups, and follow IT checklists • Resolve networking issues such as connectivity problems, patch cord issues, network configuration problems, and IP conflicts. • Incident, Problem and Change Management as per CBS/client processes (ITIL Framework)
Other Skills
Website Builder » Wordpress
Experience: 2 - 5 years
Cloud Services » Google Cloud » Networking
Experience: 1 - 2 years
Systems Administration
Experience: 2 - 5 years
Oversees Asset Deployment - Logistics and Accountability Processing. Manages the Inventory of IT Assets across the entire organization. Serves as the primary Point of Contact for the Service Desk, taking charge of Critical Incident Management processes. Conducts comprehensive root cause analysis & troubleshoots escalated issues. Exemplifies strict adherence to Incident Management, Request Management, Problem Management, and Change Management processes in accordance with both Company and customer standards (ITIL) Engages in meetings with customer technical teams and collaborating internally with the Service Desk Team Leader, Account Manager, and Service Delivery Manager to optimize service levels
Basic Information
- Age
- 43
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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