Executive Assistant | Project Manager | Implementation Specialist

- Worked collaboratively with allied health professionals and specialists to support integrated, multidisciplinary care, while coordinating communication across healthcare providers to improve client outcomes and streamline service delivery. - Oversee and schedule allied health services, ensuring efficient allocation of resources and adherence to client care plans. - Prepare detailed, clinical, and comprehensive reports, including Functional Capacity Assessments, progress notes, and incident reports. - Identify opportunities for operational improvements within the Allied Health division to enhance service delivery and client satisfaction. less - Oversaw day-to-day operational workflows, scheduling, and administrative coordination for a multi-disciplinary healthcare team. - Managed therapist calendars, client appointments, and communication channels to ensure timely services and smooth coordination. - Created onboarding videos, SOPs, and internal documentation that standardized processes and improved staff integration. - Drafted correspondence, prepared administrative reports, and maintained organized digital records for rapid information retrieval. - Streamlined workflows and implemented system improvements that reduced administrative bottlenecks and improved client communication turnaround times. - Provided remote operational support across calls, emails, messaging platforms, and digital systems in a fast-paced environment.

- Provided high-level administrative and operational support to the CMO and CTO, managing fast-paced workflows, prioritizing urgent matters, and ensuring both executives remained focused on strategic priorities. - Handled full-spectrum inbox management, including triaging high-volume communications, drafting responses, organizing threads, flagging critical items, and maintaining structured filing systems across teams. - Managed complex calendars across multiple time zones, coordinating internal meetings, client calls, cross-department sessions, and external engagements with seamless accuracy. - Oversaw e-commerce operations such as order processing, inventory tracking, vendor coordination, and product documentation—ensuring smooth cross-functional alignment between marketing, tech, and operations. - Acted as a liaison between executives and various departments, ensuring information was communicated clearly, tasks were followed up, and projects moved forward without bottlenecks.

- Managed high-volume client intake, preliminary case screening, and documentation, ensuring accurate and timely CRM updates for caseworkers. - Coordinated closely with legal, intake, and operations teams to maintain smooth case progression and clear communication between departments. - Prepared client summaries, case notes, and intake reports used for attorney review. - Trained new intake staff on communication protocols, email handling, data entry accuracy, and client support standards. - Strengthened turnaround times by improving workflows, intake scripts, follow-up process, and standard operating procedures.